About DIGITAL SPEECH SYSTEMS, INC
Digital Speech Systems has been providing expert contact center consulting and fully managed outsourced operations since 1983, leveraging AI-driven intelligence to deliver measurable improvements in performance and client outcomes.
Contact center consultingAI-augmented consulting with automation audits and intelligent analyticsContact center maturity assessments and AI readiness auditsTechnology selection, RFP support, and vendor evaluationWorkflow redesign and AI-assisted process optimizationQuality assurance program design with AI auto-scoringOmnichannel strategy (voice, chat, email, SMS, AI agents)Workforce management, forecasting, and scheduling
Recent Federal Awards
| Award | Agency | Amount | Date |
|---|---|---|---|
| DISPATCH AUDIO RECORDER MAINTENANCE, BURNS DISTRICT, BLM, OREGON | Department of the Interior | $23K | |
| Federal contract award | Social Security Administration | $782K | |
| THE PURPOSE OF THIS TASK ORDER IS TO ACQUIRE AUTOMATED APPOINTMENT REMINDER SYSTEM (AARS)/AUTOMATED TELEPHONE | Social Security Administration | $693K | |
| DISPATCH RECORDER MAINTENANCE | Department of the Interior | $16K |
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Claim this profile See matched opportunitiesData compiled from public government sources including SAM.gov, USAspending.gov, and state procurement records. Last verified against federal award records. Inaccurate? Let us know.