About AI SOFTWARE, LLC
Capacity is an AI platform company founded in 2017, headquartered in St. Louis, offering AI agents for customer interaction automation across multiple channels. It serves 20,000+ organizations and provides solutions for customer support, sales, marketing, and other teams.
AI agents across multiple channels (chat, voice, SMS, email, web)Real-time agent assist with context-aware guidance and sentiment analysisAutomated outbound campaigns via SMS, voice, and WhatsAppConversation intelligence and analytics for improving customer satisfaction (CSAT)Integration with existing tools and systemsAI knowledge orchestration for consistent information deliveryCustom AI agent creation and deploymentContinuous optimization of AI agents based on interaction data
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