About THE ASCENT GROUP, INC.
The Ascent Group, Inc. provides consulting services focused on customer experience assessment, research, and optimization, particularly in the context of customer information systems and service operations.
Customer experience assessment using 'voice of the customer' data and interactionsProprietary scoring methodology for evaluating customer journeysFunctional assessment to define initiatives for improving customer satisfactionJoint client/consultant team collaboration for change promotion and improvement captureExtensive research on customer service operations across industriesBenchmarking and best practice analysis for customer service managementPre- and post-CIS optimization to improve process and organizational efficiency
Is this your company?
Claim this profile to keep it accurate — and see the federal & state opportunities GovIntel's AI has matched to THE ASCENT GROUP, INC. right now.
Claim this profile See matched opportunitiesData compiled from public government sources including SAM.gov, USAspending.gov, and state procurement records. Last verified against federal award records. Inaccurate, or want this page removed? Request a correction or removal.